FAQ / Privacy Statement

Security Statement

We take every precaution to ensure that your credit card information is secure using SSL (Secure Sockets Layer), the industry standard security protocol. The website is loaded through a secure URL at checkout and customer information, including your credit card information, is SSL encrypted.

For payment transmissions we use the latest industry standard, a payment gateway with Authorize.net - a leading service provider. The secure SSL connection is also used to transmit payments to the credit card processor. All of your ordering and personal information is encrypted using secure servers for maximum protection.

Placing an order:

You may place your order via our web site at any time - 24/7.

Payment Options / Privacy Statement

We accept Visa, Mastercard, American Express and Discover Cards. We're sorry, but we cannot accept checks.

You can rest assured, any personal information you provide during the ordering process is private and never shared or sold to anyone at any time.

Your order confirmation includes your invoice. Please keep this for your records.

Delivery Timelines

Delivery can be expected to most major cities within four to seven working days (rural areas may take slightly longer).

Technical Q&A

Q: What browser should I use?
A: To make purchases online from this site, you must have an SSL- compliant browser that has a "secure mode". (To make sure the browser is secure, look for a closed lock or an unbroken key at the bottom of the Checkout page the browser is on.) You must also have JavaScript enabled in their browser's preferences. We test our site on new versions of browsers and do our best to offer an optimal experience on the latest versions of all browsers and platforms. We recommend using the most current versions of Internet Explorer, Mozilla Firefox, Opera or Safari. If you are using AOL and you are experiencing problems (very likely), try using Internet Explorer on your computer while connected to AOL.

Q: Why can't I add products to the shopping cart or check out?
A: In your browser preferences you need to make sure javascript (or "active scripting") and cookies are enabled. If problems still persist, you should clear the web browser's cache, cookies and temporary files (you may have a geeky friend that can help if you can't figure it out). Then try again. If you're still stuck, email our nice customer service folk.

Q: How should I set the monitor to best use the site?
A: If you notice that you have to scroll to get a full view of our pages, try setting the monitor to a resolution of 800 x 600 or higher (832 x 624, 1024 x 768, etc.). To change monitor settings:
Windows users: Go to Start menu: Control Panel: Display: Settings or right click on your Desktop, select Properties: Settings.
Mac users: Go to Apple menu: Control Panels: Monitors (or Monitors & Sound). For OSX, go to Apple menu: System Preferences: Displays.

Q: My shopping cart says it's empty - no way - I know I hit add to cart!?
A: If you're receiving a message that their cart is empty, there are several possibilities.
1. Items are saved in the shopping cart for an extended period. For your security we clear items after a set period of time, this is especially beneficial for people who share their computer.
2. You may not have made all the selections for the item. Return to the item and be sure to make all the selections (color, size and quantity), then click "Add to Cart".
3. In order for items to be saved to the cart, the browser must be set up to accept cookies.

Q: So...how 'bout those cookies?
A: The browser has to be set to accept cookies before you can place an order at stcroixrods.com. Most browsers accept cookies by default, but if you are having trouble ordering, you may need to change settings to enable cookies. To enable cookies:

Internet Explorer 5.5 and higher: Go to Tools: Internet Options: Security. Select Internet, then Custom Level. You may need to scroll to see the options for enabling cookies.
Netscape 4: Go to Edit: Preferences: Advanced.
Netscape 7: Go to Edit: Preferences: Privacy and Security.

OS9: Under the Apple menu, select Control Panels: Configuration Manager. Under Receiving Files, select Cookies and then select "Never Ask."
OSX, IE: On the top toolbar, click Explorer then go to Preferences: Cookies. Select "Never Ask."
OSX, Safari: On the top toolbar, select Preferences: Security.

For more information about cookies and how we use them, see our Privacy Statement.

Q: Is the information I give you secure?
A: Stcroixrods.com uses sophisticated industry standard encryption and authentication tools to protect the security of your credit card information, and we use reasonable measures to protect its security on our systems. Specifically, every page in the stcroixrods.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee the security of any information you transmit to or from our Website, and you do so at your own risk. To help ensure that others will not have access to your credit card information while on our Website, we urge you to sign off of your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else, or are using a computer in a public place.