Service & Warranty Policies

The fact that you’re reading this probably means you’ve got a damaged rod. Rest assured that our goal is to get you fishing with it again as soon as possible. Now, if you’re convinced that our error led to its demise and you know the warranty has not expired, then our Silver Star Plan is your best solution. Here’s how it works.

1. Write a note explaining the problem. Send the note, a check for $20* and your entire rod to St. Croix. We suggest using our Discount Shipping Program, which is described elsewhere on this page.

2. If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period.

3. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod.

* The $20 s&h charge applies to shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)

Ahh..but what if you’re not registered as the original owner of the rod. Or your buddy stepped on your rod, or slammed it in a car door, or worse yet, used it to free a snag. No worries. St. Croix’s Gold Star Plan eliminates the uncertainty of a dubious warranty claim. Here’s what to do.

1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money.

2. Include a note requesting our Gold Star Service, along with a check for the Gold Star fee. Here are those fees:

$50 for any rod in these series: TRIUMPH, PREMIER (all series), MOJO (all series), EYECON, PANFISH, RAGE, RIO SANTO, TIDEMASTER, WILD RIVER

$75 for any rod in these series: AVID (all series), LEGEND (all series), IMPERIAL, BANK ROBBER, HIGH STICK DRIFTER

3. Upon receipt of your rod, our Service Technician will determine whether to repair or replace your rod. Keep in mind we’ll chose to repair it when we can make it perform like new.

4. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)

Understandably, you’re feeling pretty badly about your damaged `Croix. So why not make the best of a bad situation and treat yourself to that higher-performance model you’ve been dreaming about? With our Upgrade Plan, you receive a brand new rod with a fresh new warranty. Here’s how you do it:

1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money.

2. Include a check equal to the Gold Star fee (Either $50 or $75 – see above.), plus the cost difference between the price of your new rod and that of your damaged one. It’s best to telephone a St. Croix Customer Service Representative at 800-826-7042 (select Service Center), or e-mail at service@stcroixrods.com for assistance in determining the exact price.

3. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)